At Flyobird.com, we understand that unforeseen events—like adverse weather, political unrest, or sudden environmental changes—can impact your travel plans. While we always aim to avoid disruptions, certain situations may be out of our control and may lead to flight route changes or cancellations of confirmed bookings.
✈️ What Happens During Unexpected Changes?
When such changes occur, they are referred to as “Important Changes” — typically made before your departure based on the contact details you provided at the time of booking. These changes might significantly affect your scheduled travel plans.
If a major change or cancellation is necessary, we’ll notify you as early as possible and offer available alternatives such as:
- Rebooking on a different flight/date within the same travel class and budget (subject to airline availability)
- Purchasing an alternative trip; if chosen, it will be treated as a new booking
- Assistance in applying for a refund or travel credit (if allowed by the airline)
If the airline cancels the flight and permits a full refund, we will support you through the process.
⚠️ Important to Know
- These policies apply to adult travelers only
- We do not provide compensation when cancellations are caused by circumstances beyond anyone’s control (natural disasters, emergencies, etc.)
- We can communicate with the airline on your behalf and request reimbursement, but we cannot guarantee any outcome, as refund decisions rest solely with the airline.
📞 Cancellations Initiated by You
If you fail to meet the terms of your booking (such as missing payments or deadlines), Flyobird.com is not responsible for resulting changes or cancellations.
Vacation packages and airline tickets are often non-refundable unless otherwise stated. To cancel, you must contact our customer care team via phone only.
📨 Refund Process
- Once your cancellation request is submitted, you’ll receive an acknowledgment email. This email does not confirm eligibility for a refund.
- We work directly with the airline or travel partners and follow their fare rules.
- If the fare rules allow, we will process your refund accordingly.
- Refund timelines can range from 4–6 business weeks.
📬 Need Help?
We’re here to support you. For any cancellations, adjustments, or refund inquiries, please reach out to our support team at:
📞 +1 (323) 218-0055
📧 [email protected]
